#LifeAtHireRight: Celebrating Customer Service Week Pt. 1

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Here at HireRight, our teams work hard to build the future of screening services while striving to put the customer first. Internally, we rally around a culture committed to collaboration, service-first mindset, sense of ownership, and other corporate values to help employers get it right – every time, everywhere. But what is it like to work here? And who are the employees behind our background screening and workforce solutions?

Every year, HireRight takes the first week of October to celebrate our hard-working teams and participate in Customer Service Week. We have customer service teams in offices across the globe, including the UK, Poland, and the United States. HireRight has events and celebrations in our offices, as well as remotely, to acknowledge and reward our team members.

We want to take a moment to recognize these incredible team members and hear what makes working in Customer Service at HireRight special, as well as what it means to them – in their words. Here is the first of our two-part blog celebrating our customer-facing teams!

What does putting the customer first mean to you?

“Putting the customer first means we are ensuring that their needs are met/taken care of before the interaction is over. Taking that extra step and asking, “Is there anything else I can assist you with today?” goes a long way to making the customer feel welcome and appreciated.”
Kristie Beale, Customer Service Specialist III, Chapin, South Carolina, U.S.

“Putting the customer first means actively listening to their concerns and questions before providing an answer, investigating fully, and then giving an informative response. I also look at the entire report and see any potential queries and provide some clarification. This prevents the customer from coming back repeatedly as it was already resolved in one interaction. This efficiency makes it a positive customer experience for them.”
Sowda Begum, Customer Service III, London, UK

“Putting the customer first means that I listen to the needs of the customer, and I show my willingness to help them. I try to be understanding and assist with empathy. I am always trying to find solutions and I focus on the positive aspects.”
– Daria Makhovykova, Customer Service III, Katowice, Poland

“The most important thing about working in Customer Service is ensuring we are always there to support both the candidates and customers with any queries they may have. It is also vital to provide the highest level of service to everyone.”
Mohammed Rahman, Customer Service, London, UK

“To me, putting the customer first means making customers feel special and appreciated. This means identifying their needs and providing the best possible experience.”
– Dagmara Seger, Training Specialist, Katowice, Poland

“It means going above and beyond what they need. It means treating the customers as humans and making sure they walk away with a good feeling and with the knowledge that the job is going to get done.”
– Davian (Vee) Wilde, Client Engagement Team, Tulsa, Oklahoma, U.S.  

What is your favorite thing about working in Customer Service?

“My favorite thing about working in Customer Service is getting to witness the career journey of so many who start as customer service agents, then learn, grow, and develop to take on higher roles in our organization. It’s so rewarding getting to see so many people take on new, more experienced roles in our organization.”
– Jeff Clark, Customer Service Manager, Nashville, Tennessee, U.S.

“My favorite thing about working in Customer Service is the people. Being able to engage with each person on an individual level, assisting them with their issue, and finding a resolution that meets their needs. It’s always satisfying to be able to provide a positive outcome where the contact feels heard and valued.”
Pamela Cooper, Customer Services Specialist II, Nashville, Tennessee, U.S.

“I love the feeling of helping someone solve a problem they are having whether it be a customer of ours or one of their candidates.”
– Denise Keene, Customer Service Representative III, Chapin, South Carolina, U.S.

“I truly enjoy being able to address and resolve the needs of our customers. Finding ways to make sure they have one less issue to worry about, and their day may have been made better by an interaction with me is a true joy!”
Courthney* Kelley, Customer Service Representative III, Tulsa, Oklahoma, U.S.
*note: correct name spelling!

“The most important thing about working in Customer Service is to put the customer first and to develop qualities that will enable you to always have a good result. Professionalism, patience, and a people-first attitude are necessary skills.”
Nina Longomo, Customer Service Rep III, London, UK

“My favorite thing about working in Customer Service is being able to communicate with people around the world, solving their problems, and learning something new every single day.”
Amber Napue, Account Manager, Dallas, Texas, U.S.

“My team. Whenever I have a problem, I know that they will help me, or at least show me the right direction. I can trust them, their opinions and experience. They always make me laugh on those gloomy days and take away the stress. I am grateful for them.”
– Katarzyna Sopech, Customer Service Rep II, Katowice, Poland

“The gratification I feel when I know I have truly helped someone. This looks different with each customer, of course, but even if I am able to provide clarity on a subject or provide peace of mind to a candidate in the dark, I feel good knowing I am making a difference to the people I come in contact with.”
– Adam Watts, Quality Coach, Chapin, South Carolina, U.S.

What does #LifeAtHireRight mean to you?

#LifeAtHireRight is about doing my best for the customer and candidate, but there is more to it than that for me. It is wonderful to be on a team of people who help one another and take time to interact with each other so that we feel like a team even though we work from home. We encourage one another and offer support when someone is having a difficult time. Overall, HireRight promotes teamwork and connectivity and that helps me enjoy my job. 
– Casey Ash, Customer Service Representative, Nashville, Tennessee, U.S.

“#LifeAtHireRight means to me family and teamwork. Every team member is so encouraging and helpful, they are like my family. They ensure you feel welcome and appreciated often. One of my favorite things is seeing team members help each other and go out of their way to ensure their team does not struggle. Teamwork makes the dream work! The positivity flowing within this company is strong.”
Dalla Bolen, Customer Service Trainer, Tulsa, Oklahoma, U.S.

“#LifeAtHireRight means a lot to me. HireRight is a place where I know that I can rely on my colleagues. I really value our collaborative spirit. It is a place where everybody follows our core values. It is amazing! Additionally, HireRight is a place where development is valued, and that is very important to me.”
Daria Makhovykova, Customer Service III, Katowice, Poland

“Making a difference each and every day is what #LifeAtHireRight is all about! Knowing that the work we do influences and transforms people’s lives is such a wonderful feeling! We all want to help each other, and our customers. We always go above and beyond for the customers! When working with such a variety of people, we encounter all types of people and personalities, and we always strive to assist them as efficiently as possible.” 
– Ashley Nicholson, Quality Coach, Tulsa, Oklahoma, U.S.

“Definitely work-life balance. The ability to meet great people in a stress-free work environment who support not only work-related development but also personal goals.”
Aleksandra Rodak, Customer Service Specialist, Katowice, Poland

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Be part of a diverse, global team dedicated to helping the world’s greatest companies – including your most loved brands – hire their talent with confidence.

At HireRight, our team members are innovating together to build the future of screening services and personal data. Experiencing #LifeatHireRight means working with great people on inspiring ideas to help employers get it right – everytime, everywhere. Check out our opportunities across the globe at HireRight Careers today!

HireRight

HireRight

HireRight is a leading provider of on-demand employment background checks, drug and health screening, and electronic Form I-9 and E-Verify solutions that help employers automate, manage and control background screening and related programs.

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